PLACING YOUR ORDER

Orders may be placed directly with Frost Controls, Inc. or with your local Frost Controls, Inc. representative. Orders may be placed by mail, telephone. or sent via FAX. All telephone orders must be confirmed by a written Purchase Order. All orders should include model number, price, ship and bill to address, and preferred method of shipment. Discounts are available for quantity on a single purchase order or blanket OEM purchases. Please contact the factory for more information.

QUOTATIONS

All written quotations made by Frost Controls, Inc. are valid for 30 days.

DOMESTIC DELIVERY

All models designated by an asterisk (*) in the specifica­tion section are normally in stock for immediate shipment. Items temporarily out of stock will be expedited promptly and you will be notified if delivery is expected to exceed one month. Your order will be shipped UPS or truck, F.O.B. Smithfield, RI. If an alternative method of shipment is required, please specify when placing your order.

ORDER CANCELLATION

All orders with Frost Controls, Inc. are binding and subject to a restocking charge if cancelled. Custom orders are non-cancelable and non-refundable.

RETURNS

No products or parts may be returned for warranty claims or credit without first receiving written permission from Frost Controls to do so. Frost Controls reserves the right, during the warranty period, to bill the customer for handling charges, including, but not limited to, costs of inspection and testing. Special parts or equipment or designs other than current ones may not be returned for credit.

PRICES

Prices are subject to change without notice. All prices are quoted in United States dollars.

DOMESTIC TERMS

Terms are 1 percent 10 days, net 30 days for accounts with previously established credit. Payment to Frost Controls, Inc. may be in the form of company check, certified check.

WARRANTY

All products manufactured by Frost Controls, Inc. are war­ranted against defective materials and workmanship for a period of one year from the date of delivery to the original purchaser. Any product found to be defective within the warranty period will, at the option of Frost Controls, Inc., be repaired or replaced. This warranty does not apply to any products which have been repaired or altered except by Frost Controls, Inc. or which have been sub­jected to misuse, negligence or accident . In no case shall liability by Frost Controls, lnc. exceed the original repair or replacement cost of the product

LIMITATION OF LIABILITY

Except as expressly stated herein, Seller makes no warranty, expressed or implied with connection with the Products. Seller disclaims any implied warranty. In no event will Seller be liable for any direct, indirect, incidental, special or consequential damages, including without lim­itation loss of use, revenue or profit arising in connection with the Products. Buyer's sole and exclusive remedy for liability of any kind with respect to the Products is limited to the remedy provided above.

Information presented by Frost Controls, Inc. in this catalog is believed to be accurate and reliable. How­ever, Frost Controls, Inc. assumes no responsibility for its use, nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted by implication or otherwise under patent rights of Frost Controls, Incorporated.

Product specifications and prices are subject to change without notice.

TRADEMARK REFERENCES

"SECURITY FORCE" is a registered trademark of Frost Controls, Inc.

PATENT RIGHTS

All Rights Reserved

COPYRIGHT

All rights reserved, no part of this catalog may be reproduced in any form or by any means, electronic or mechanical, without the prior written consent of Frost Controls Incorporated.

Quality Assurance Program

Quality and cost/performance goals are planned into products from the initial stages where functionality and manufacturability are painstakingly analyzed, and are constantly stressed throughout the development process. Care is taken to view products from the customers' per­spective. In fact many products in this catalog were directly influenced by their customers.

The initial concept takes form in Design Engineer­ing. System design tolerances are well within all compo­nent specifications, and individual parts are designed to operate at low stress levels. Each product is subjected to an extensive environmental testing phase simulating industrial plant conditions: thermal tests, mechanical shock, and vibration.

All raw materials are purchased to the rigid standards maintained by Frost Controls, Inc. Electronic components are pre-tested and supplied by qualified manufacturers with established reputations for quality. Other parts may be either pre-selected or custom manufactured to specifications controlled by Frost Controls, Inc.

Incoming inspection assures that materials meet specifications, upon passing inspection key components are rerouted to the cycle test area. LEDs and photo- receivers go through 30 million on/off cycles to elimi­nate marginal components. After cycle testing, LEDs and photo-receivers are subject to a heat degradation test, then back to the cycle test. Their values are electronically recorded and components in non-compliance of their high standards are automatically removed. All tests are in addition to the manufactures test.

Sensors are assembled, by automatic equipment, into lens subassemblies and maximized for optical and electrical characteristics. Each printed circuit board is functionally tested by custom designed microcomputer test equipment that compares each one to a master program. Arrays, as subassemblies, are given a variable rate test, a functionality test and a common reference test. All test data is logged and filed to be reviewed.

Complete systems are burned-in for 24 hours. A QC inspector evaluates the burn-in data and releases a system to shipping only if it meets specification. Final inspection catches any cosmetic faults.

Systems are shipped in custom fitted corrugated material encased in its custom shipping carton. The package is rated to withstand a free fall without sustaining damage to the system.

When products are returned for repair, regardless of how long they were in service, a report of goods returned containing a detailed description of the problem is sent to the VP of Operations and CEO. Returned goods reports are kept in a database and analyzed for possible trends that may lead to product improvements.

ISO-9000 MANUFACTURING FACILITY

Frost Controls, Inc. Quality Assurance Program is compliant to the international standards.

CUSTOMER SERVICE REPORT